Hospitality in Columbus, Ohio. When his regulars walk through the door, Justin already knows their name and what they need. That's a big part of why they keep coming back.
You're going to own this hotel one day.Something guests tell Justin more often than you'd think.
Ohio Hotel & Lodging Association, recognizing excellence in guest service at hotels across the state.
The skills that fill a hotel's rooms and event space are the ones Justin uses every shift: remembering people, reading what they need, and following through.
He handles reservations for guests, local businesses, and travel agents, and he helps set the desk's weekly goals for Marriott Bonvoy Elite loyalty. He built the same kind of following with regulars at Devoe's before the hotel.
Justin handles in-house guest complaints with steady judgment. He worked with hotel leadership to put two recovery tools in place, a refreshing apology and a dinner compensation option, so every guest gets a fair, consistent answer.
For two years at Paramount Consulting Group, an executive search firm, he sourced candidates on LinkedIn, screened and scheduled them, and joined 21 hours of second-round interviews using DISC assessments. Three finalists came from his own outreach.
As Lead he joins weekly leadership meetings and trains associates on procedures and on resolving guest concerns. It's a pattern: he trained fellow cashiers on two POS systems at Devoe's and went from busser to server at Olive Garden in five months.
“Service goes both ways. The best experiences happen when we see each other not just in our roles, but as people.”
Written after a regular guest, back from dinner in New Albany, surprised Justin at the front desk with his favorite dessert. After a shift spent taking care of others, one of his guests had been thinking of him.
Justin Biller, on LinkedIn · 2026Retail floors, restaurant rushes, a fulfillment center, an executive search firm, and a hotel front desk. At each stop, he earned more trust.
Courtyard by Marriott · New Albany, Ohio
Promoted Aug 2025Runs PM check-in for a 122-room hotel through its busiest arrival window. Manages reservations and room inventory, leads service recovery, trains associates, and keeps the Courtyard Market stocked. OHLA Select Front Desk Associate of the Year, 2026.
Paramount Consulting Group · Westerville, Ohio
Executive search for the REALTOR® association industry. Screened applicants against job criteria, ran scheduling for phone screens, and held a LinkedIn Talent Solutions seat for direct outreach. Three finalists came from his own sourcing.
Devoe's Drive-Thru · Columbus, Ohio
Knew the regulars and kept them coming back. Trained other cashiers on two POS systems and built a tracking system for expiring products.
Olive Garden · Gahanna, Ohio
Promoted Jan 2020Employee of the Month, December 2019. Known for fast table turnover, then promoted to server, where he learned the full menu and wine list.
Earlier roles at Pies & Pints (100–200 orders a shift at Easton), Amazon (part of a 45-person team sorting 11,000+ packages for next-day shipment), The Home Depot, and Foot Locker, where his interest in customer service started.
Justin loves sports, animals, and being outdoors. Ask him about bowling, music, travel, history, or the weather, and you'll have a good conversation. Most guests already have.
Justin lives in the Columbus area and always enjoys meeting people who care about hospitality as much as he does.
Connect with Justin on LinkedIn